Cancellation Policy

1. Digital document orders

A digital document order may be considered for cancellation if you contact us before payment is captured and before the file is delivered. Once payment is captured and the download is made available or accessed, an order generally cannot be cancelled as a change of mind. Eligible cases such as duplicate payment, non-delivery or a materially defective file are handled under our Refund Policy.

2. Consultancy service requests

You may request cancellation of a consultancy service by contacting us and quoting your service request or order reference. If work has not started, we will review the request for cancellation and any applicable refund. If work has started, we may account for work completed, deliverables supplied and disclosed non-recoverable third-party or statutory costs when assessing any refund, subject to applicable law.

Where an application has already been prepared, submitted or filed with a government department or other authority, cancellation may no longer be possible. Any government or statutory fee refund is governed by the relevant authority's rules.

3. How to request cancellation

Email Contact Us with the subject “Cancellation Request”. Include your name, order or service request number, registered email address and reason for cancellation. We will confirm whether the request can be accepted and explain any applicable refund assessment.

4. Our cancellation

We may cancel an order if a product becomes unavailable, a material listing or pricing error is identified before acceptance, payment cannot be verified, or we are unable to provide the ordered service. If payment has already been captured, we will arrange an eligible refund in accordance with our Refund Policy and applicable law.

5. Contact

For cancellation support, visit our Contact Us page.