Privacy Policy

1. Information we collect

Depending on how you use the website, we may collect information you provide, including your name, email address, mobile number, billing address, district, state, PIN code, business details and GST information where supplied for billing. We also maintain account details, order and product information, payment references and customer-support or service-request communications.

When you use the website, basic technical information may be processed to operate the site, maintain sessions, protect accounts and diagnose errors.

2. How we use information

• Create and administer customer accounts and verify email addresses.
• Create orders, verify payment status, issue receipts or invoices and provide purchased downloads.
• Respond to enquiries and manage consultancy service requests.
• Send essential order, account, verification and service communications.
• Prevent fraud, protect the website, maintain records and comply with legal obligations.

3. Payments

Online payments are processed through Razorpay and the payment methods made available by it. Payment authentication and payment-instrument information are handled by the payment provider and relevant banks or payment networks. Meezan Docs does not ask you to provide your card PIN, CVV, UPI PIN or OTP to us, and we do not store full card credentials or UPI authentication credentials on our website. We may retain transaction identifiers, payment status and other limited transaction information needed for order records, reconciliation, support and accounting.

4. Sharing of information

We may share information with service providers who help us host and secure the website, send transactional emails, process payments, provide technical support or deliver our services. Razorpay and the relevant financial institutions process payment information under their own terms and privacy notices. We may also disclose information where required by law, a competent authority or to protect our rights, customers and systems. We do not sell customer personal information.

5. Cookies and sessions

The website uses session-related technologies, including cookies, where needed for sign-in, account security, form protection and normal website operation. If you block these technologies, some account or checkout features may not work correctly.

6. Data security and retention

We use reasonable technical and organisational safeguards intended to protect information. No internet transmission or storage system can be guaranteed to be completely secure. We retain account, order, invoice and service records for as long as reasonably required for the purposes described in this policy, customer support, dispute handling, accounting and applicable legal requirements. Information may be deleted or anonymised when it is no longer required, subject to lawful retention obligations.

7. Your choices and requests

You may contact us to request access to or correction of personal information associated with your account, or to raise a privacy concern. We may need to verify your identity before acting on a request. Some information may need to be retained where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

8. External websites

Our website may link to third-party websites or payment services. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.

9. Changes to this policy

We may update this policy when our website, services or legal requirements change. The updated version will be published on this page with a revised date.

10. Contact for privacy matters

For privacy questions or requests, contact us through the details on our Contact Us page.