Refund Policy

1. Digital document purchases

Digital documents are delivered electronically after successful payment verification. Because a downloadable file can be accessed and copied, a change-of-mind refund is generally not available once the download has been accessed or the file has been delivered, except where required by applicable law or where one of the eligible issues below applies.

2. When a refund may be considered

• You were charged more than once for the same order or the same purchase due to a duplicate transaction.
• Payment was successfully captured but the purchased file was not made available, and we cannot resolve the delivery issue within a reasonable time.
• The delivered file is corrupted, materially incomplete or materially different from the product description, and we cannot provide a working correction or replacement.
• The order was cancelled by us before the digital product or service was supplied.
• A refund is otherwise required under applicable law.

We may ask for the order number, payment reference, registered email address and a description or screenshot of the issue to investigate the request.

3. Consultancy services

If a service order is cancelled before work begins, a refund may be considered for the amount received, subject to any clearly disclosed and lawfully chargeable non-recoverable costs. If work has started, any eligible refund will be assessed against the work completed, deliverables supplied and third-party or statutory expenses already incurred. Government fees and statutory payments are subject to the refund rules of the relevant authority and may not be recoverable.

We do not guarantee that a government department, registrar, bank or other authority will approve an application or accept a document.

4. How to request a refund

1. Email Contact Us with the subject “Refund Request”.
2. Include your order number, purchase email, payment ID (if available), product/service name and reason for the request.
3. We will review the request and may contact you for supporting information.

Please raise a digital-product issue as soon as possible and, where practicable, within seven calendar days of purchase. This request window does not limit any non-waivable rights you may have under applicable law.

5. Review and processing time

We aim to communicate the outcome within five to seven business days after receiving the information reasonably required to assess the request. If approved, we will initiate the refund through the original payment method or the payment provider's available refund process. The time taken for the amount to appear in your account depends on the bank, card issuer, UPI provider or payment method.

6. Contact

For help, visit our Contact Us page. This policy should be read with our Cancellation Policy and Terms & Conditions.